Politique de remboursement

Return & Refund Policy – Yelmora

Customer satisfaction is our priority.

Return Period

Customers may request a return within 14 days of receiving their order.

Return Eligibility

To qualify for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase must be provided.
• The item must be suitable for resale.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Clearance or final-sale items
• Opened hygiene or personal care products

Return Procedure

Please contact our customer support before returning any item. Once your return request is approved, return instructions will be provided.

Unless the item is defective, damaged, or incorrectly delivered, return shipping costs are the customer's responsibility.

Refund Processing

Approved refunds will be processed to the original payment method within 7 business days after the returned item has been received and inspected.

Contact Information

Store Name: Yelmora
Address: Rue de l'Échiquier, 75010 Paris, France
Phone: +33 148000820